Customer Testimonials

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DealerRater Apr 7, 2019
 

I worked with John in sales and Brian in the business office both great! Made sure I got what I needed drove 100s of miles for this car and was not disappointed. Also want to mention the reciptionist in service she was super friendly!

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DealerRater Mar 21, 2017
 

I WANT TO THANK MARK MUSGROVE FOR HELPING ME ON PURCHASING MY 2017 CHEVY CAMARO. THIS GUY IS THE BEST & THE OTHER STAFF AS WELL. YOU CAN FELL THE LOVE SOON AS YOU PULL ON THE LOT. IF ANYONE NEED A CAR CHECK OUT SERRA CHEVROLET.1ST. IF I COULD GIVE 1000 STARS YOU WOULD SURELY GET IT. GOD BLESS THIS COMPANY YOU ARE #1. GO SEE MARK MUSGROVE & TELL THEM SHERYL DA PEARL SENT YA.

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DealerRater Nov 22, 2016
 

The purchase of my vehicle was low drama and easy. Had to,wait awhile to get into the finale part of the purchase even though it was a cash purchase. But I would stil recommend this dealership.

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DealerRater Nov 17, 2016
 

Mark Musgrove is honest, and knows the true meaning of salesmanship. He listened to our needs in an automobile and then began showing us the best automobiles that would fill them. He actually cares about his customers, not just getting the sale. Highly recommend.

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DealerRater Sep 5, 2014
 

Over the years I have purchased numerous cars and trucks from (Tom Bannen & Earl Dunn) which are both now doing business under the Serra name. I can assure you they follow the same values as both Mr. Bannen & Mr. Dunn did during their years in the car business which is standing behind the product after the sale! To me true customer service doesn't end when the paperwork is signed......it continues after the sale - the folks at Serra believe that also! Go see Rob Hardy because he is a True Professional!!!

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DealerRater Jun 18, 2014
 

I had an oil change just as the dealership was transferred to Serra. I went in for an oil change. They wanted me to add the injector cleaning service, but declined. When I got my car back, the pressure senor monitor warning was on. I re-learned the tires myself, but noticed that the air filter was going to need attention soon, so since i already had one, I thought I would change it myself. Then I discovered that one of the clip that holds the cover was snapped off. Then I got a letter in the mail how they were ...

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DealerRater Mar 18, 2014
 

I completed my vehicle search on-line and received immediate reply and contact from Riley Groves regarding availability and to schedule a test drive. Riley and the car were ready when my husband and I arrived for the appointment, he answered all our questions...even brought in a Service Technician to explain a feature of the car. Negotiations on the final price of the vehicle were drama-free and we quickly settled on a fair price. Melissa in finance was a pleasure and found us a fantastic rate. Everyone we worked with were friendly and accommodating. It was a pleasure to shop ...

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DealerRater Dec 8, 2013
 

Jeff was great he made sure everything went like it should xxxx I felt like family,my truck needed injectors replace,they knew what the trouble was shortly after taking my car back i will have to say the best service I ever had.recommend Jeff and Tom Bannen to anyone thanks again.

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DealerRater Apr 13, 2013
 

We met with Chris and he was so helpful and friendly.we were in a hurry and he was very patient and polite.We recommend this dealership.

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DealerRater Mar 31, 2013
 

We were in need of a new car quickly. Phillip and Steve, and the entire Tom Bannen staff that we encountered, went out of their way to accommodate our needs and find us the car that we were looking for.

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DealerRater Mar 13, 2013
 

I had a great experience dealing with Tom Bannen in the past, so it was no surprise that Ken Hayes went out of his way to find the exact truck we wanted. He was tireless and persistent (and patient) and made our wish list complete-even though it meant finding the truck in another state. Ed Zehnder, the service department manager, helped us get additional options installed that we requested, and Mike Young found us an incredibly low finance rate. We will definitely recommend Tom Bannen to our friends!

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DealerRater Mar 7, 2013
 

Melissa and Mark were great and after wasting tons of time looking at many other dealers they were able to meet our needs and get us a great deal quickly without any hassle. We will definitely come back for our next purchase.

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DealerRater Feb 11, 2013
 

Our salesman Matt Sparks was AWESOME!! The entire staff worked hard to get us the best deal. This is the second car from we've bought from Tom Bannen. Will defiantly recommend to family & friends.

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DealerRater Feb 4, 2013
 

Friendly atmosphere and excellent customer service. Roger was awesome...very personable and knowledgeable about the vehicles. I will definitely recommend this dealership to friends and family. 🙂

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DealerRater Feb 1, 2013
 

I was familiar with Tom Bannen because I have checked every dealership within 150 miles of my house. I am a dealers worst nightmare . I check for the right car with the minimum requirements I have , 1). The car must be exact color, 2). The size of wheelers and trim, 3). Interior must be black leather , 4). All available options for that vehicle, 5). The best financing , 6). Most of important of all a salesman that is knowledgeable and understands that I am here to meet my needs and not there sales requirements. I meet Sandier Calvert after viewing a car on Tom Bannen web sit. I ...

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DealerRater Jan 29, 2013
 

I was in a bind and needed a vehicle asap. I remembered that my sister in law that lives in Hendersonville had bought a vehicle from Missy Bozeman, so I gave her a call. I told her my situation and told her what I needed and wanted. She called me back in about an hour and said, when can you be up here I have the perfect vehicle. I told her well, being as I'm in Atlanta, it will take me 3.5 hours, but I will be there before you close. Got to the dealership, she pointed to the car ...

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DealerRater Jan 29, 2013
 

After attending church .....everyone noticed Anna's ...Buick Verano...next question is: "Where did you get it ?"........Tom Bannen .....all the stories from other folks at church were great as several had previously purchased from Tom Bannen... Everyone loves the Verano.....not very many people have heard of the car....until Anna's car....but everyone enjoys the Buick Verano.. I appreciate Jim's Suggestion

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DealerRater Jan 28, 2013
 

My wife and I purchased a new 2012 GMC Yukon XL Denali from this dealership. Our sales representative was a Mr. Mark Musgrove. Mark was a outstanding person to work with, very professional, friendly, and never tried to pressure us into anything. I would recommend Mark and Tom Bannen's dealership to anyone who is in the market for a new or used car. Thanks, Steve Smeykal

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DealerRater Jan 27, 2013
 

I was familiar with Tom Bannen because my parents had purchased several vehicles. When it came time for me, I looked Tom Bannen up (among others). Due to our living in Smyrna, we first approached a local dealership and received a disappointing, very high pressure 'bait and switch' tactic. Arriving home after that ordeal, I had received a pleasant email from Mike Gunn who 'laid all his cards on the table' with a quote and invitation to take a look. We took him up on it the next day. We were immediately impressed with the building, the inventory, the friendliness, ...

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DealerRater Jan 24, 2013
 

Jim did a great job working with me. I found the vehicle that I was interested on your website. I met with Jim and he was very helpful. I felt that I could trust him and that is very important. Steve McFarland handled our financing and was very professional. I had a good experience working with Tom Bannen Chevrolet.

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DealerRater Jan 22, 2013
 

I had looked on the internet and knew which vehicle that I was interested in. When I pulled up Melissa came running out the door (Red Bull in hand) to help me. She discovered that the vehicle that I was interested in had just been sold. She knew what color I wanted and immeditely went to work finding a vehicle. Whithin about an hour she/they had found one and we working on the numbers. Overall one of the best auto buying experiences that I have had. Good job Melissa....Cheers! Mark de Graauw Sullivan Electric Inc.

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DealerRater Jan 11, 2013
 

I had the wonderful experience of a Gentleman backing into my car while I waited in line at McDonalds for a cup of coffee. His 6000 pound Dodge Ram “rammed” my Pontiac very well! He took out the left rear door and part of the driver’s door. I took it to Tom Bannen where they did the repair. It was an OUTSTANDING job. They even repaired another small imperfection at no charge. I would highly recommend them to anyone who is needing a repair. Keith Bodinger was the estimator and he was extremely polite, professional and easy to deal with.

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DealerRater Dec 29, 2012
 

Phillip B. and Steve M. was very helpful with making sure I understood the deal for my new car. They were also nice and friendly to me and my family. TOM BANNEN ROCKS!!!! I am officially on Team T- Bann 🙂

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DealerRater Dec 28, 2012
 

This was a very good experience buying our first car. We are satisfied with the end result and it was a very good experience working with our perticular sales rep. Not only did we have a good experience with the process but also worked with us on our trade in. Overall I would say a pretty solid first time experience. Way better than the first dealership we went to that day!

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DealerRater Dec 21, 2012
 

I used the USAA car buying service to locate a dealer and vehicle. Tom Bannen was very quick to respond and locate the exact vehicle I was looking for. Matt Sparks was very helpful and professional. I will definitely be back to buy another vehicle.

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DealerRater Dec 9, 2012
 

While on a 10,000 mile motorhome vacation throughout Canada and the US, our towed vehicle - being driven on its own - was struck from behind by a large SUV while stopped at a yield sign in North Carolina. The rear end was badly damaged and, while the car was drivable (parts held together by Gorilla duct tape!), we were thousands of miles from home and only half-way through the trip. We were scheduled to stay in the Nashville, Tennessee area and the other driver's insurance, Nationwide, advised we could have an appraisal done at Tom Bannen Chevrolet as that ...

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DealerRater Dec 1, 2012
 

Jeff Boyd has shown that he is customer oriented and is willing to go the extra mile to get things done. His demeanor is great and his knowledge combined with years of experience keeps me coming back when I have service needs!

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DealerRater Nov 28, 2012
 

My visit to Tom Bannen Chevrolet GMC Buick was as pleasant of a retail experience I have had. I arrived and Mr. Bannen introduced me to Beau Leslie. Beau spent most of the afternoon with me driving and comparing different trucks. He was very thorough in explaining all of the features of each vehicle. I picked out a truck and drove it for a couple of days to make sure it was the one. I called Beau and told him I wanted it. I came back to the dealership and then worked with Bobby Harrison on adding a couple of ...

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DealerRater Nov 24, 2012
 

I came in because I had a low coolant level on my 2007 Corvette. I actually live in Atlanta, GA but was here in Nashville for Thanksgiving. I authorized a diagnostic on my car, which revealed that one of my hoses was leaking. It was a huge inconvenience because the part had to be special ordered. I need a hose with a special bend in it. I told Greg my situation as far as needing to get back for work, etc, etc. He could have easily just told me that I'd have to wait until Tuesday and that there was ...

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DealerRater Oct 24, 2012
 

We were looking for a Chevy Impala, with low milage and gray color. Also with a good price, Paul Redmon,helped us and called us several times to tell us about the cars he had. He found us the car we were looking for. Really happy with the way he handled the sell.

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DealerRater Oct 17, 2012
 

I recently purchased a 2012 Chevy Tahoe and my experience was extremely positive. In today's world, I think it is too easy for a company just to expect their product to sell itself and the sales staff does not need to do anything to please the customer. Tom Bannen Chevrolet does not operate this way. Chris took the time to listen to our wants and needs and selected the perfect vehicle for us. After the sale, we had some issues with the OnStar system. The staff at Tom Bannen worked feverishly to get those issues resolved in a timely manner. ...

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DealerRater Oct 11, 2012
 

We went in "just looking" and Ken Hayes came out to help us. He was so patient with us, he took us all over the lot and helped us find the perfect vehicle. We didn't feel pressured at all and everything was explained in detail. Mr. Hayes didn't even get upset when we asked the same questions over and over, he just answered it again. Ken was just a pleasure to work with. Just to give you an example of the service you can expect when you have Mr. Hayes for a salesman, a couple of ...

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DealerRater Oct 10, 2012
 

WOW!!! Sandie and Chad are by far two of the BEST salesmen I have ever dealt with! They made us feel like we were family just coming in to hang out. We went in for one type of vehicle but it ended up not working out for us so we kept shopping around. We were not as pleased with the treatment we recieved from other dealerships so we decided to go back to see these guys. And once again they made us feel comfortable. We ended up with a 2012 Cruze which we love! We are now working a new car ...

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DealerRater Oct 5, 2012
 

Great experience...Sandie Calvert and Steve McFarland did an excellant job locating the 2012 Acadia Denali we wanted at a reasonable price. This is our first purchase from Tom Bannen GMC,my wife and I are very pleased with the staff and how they make you feel like family.

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DealerRater Oct 3, 2012
 

Great service from the very beginning! No complaints. Excellent transaction, great communication. No complaints at all. Received exactly what we wanted in a very timely manner.

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DealerRater Oct 1, 2012
 

I felt in good hands with Tom Bannen Chevrolet. Christopher was wonderful in making me feel welcomed, figuring out exactly what I was looking for, and showing me my options. I was quickly introduced to a car I fell in love with, that was both quality and affordable. If you're looking to purchase a new vehicle, I would definitely recommend working with Christopher at Tom Bannen.

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DealerRater Sep 30, 2012
 

i found this salesman to be very friendly and helpful was not pushy at all and i really liked that he was real detailed in going over the functions of the vehicle i was looking at i would definitely reccomend this dealership to others and i would reccomend the salesman to other people

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DealerRater Sep 21, 2012
 

We recently purchased a new Chevy Traverse from Bobby Harrison @ Tom Bannen. It was a great experience. Bobby understood what we were looking for and took a lot of time to make it work for us. The whole process was painless! I highly recommend him and Tom Bannen.

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DealerRater Sep 21, 2012
 

Suzanne was so helpful. She has helped me twice now, and the experience both times was great. My car was ready quickly. She made sure to communicate what was being done to my car, and when it was expected to be finished! Having your car in the shop is never a fun experience, but I knew that Suzanne was going to take care of it and make it as painless as possible. AND THAT IS EXACTLY WHAT SHE DID!

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DealerRater Sep 21, 2012
 

Chad was very helpful and knowledgable about the Tahoe we bought. His personality made it a great experience; he has a way of making you feel like you are dealing with a long time friend. We did not feel pressured at any time, and that is a great plus for me. I have walked away from deals before because the salesperson was not really listening to what I wanted, but focused on what he wanted to sell me. Chad was attentive to what we wanted in a vehicle, and thankfully we didn't have to endure the yada, yada, yada ...

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DealerRater Sep 21, 2012
 

Keith was VERY HELPFUL in assisting me when I came in to get body work done to my truck, I also added a full detail on, H ewas helpful and presented the facts I needed to know as well as the answers to any question I had. I was skeptical about the wait time I was promised, but Keith called me a few times during the day to let me know the progress and if anything was going to be changed, but the time promised was accurate. BIG THANKS to Keith, I will definitely be back to work with him ...

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DealerRater Sep 9, 2012
 

I stopped by Tom Bannen Chevrolet looking to upgrade my truck. Ken was very patience with me and not at all pressureing me. After looking at and driving several trucks I finally decided on the perfect one for me. It was Ken's first day working at this dealership so Chad Waggoner helped with the paperwork and got me a deal I was very happy with.

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DealerRater Sep 3, 2012
 

I have been dealing with Tom Bannen since 1995. If i needed service or just had a question about a vehicle Jeff Boyd has been always helped me above and beyond what he had or was asked to do. His knowledge respect and Great attitude show his professional and dedication to his job.He is a GREAT ASSET to Tom Bannen and i look forward to dealing with Jeff Boyd in the future. Thanks Again Jeff Tim Hearing

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DealerRater Sep 3, 2012
 

My mother and have dealt with this dealership for around 5years. Mr Roberts has been almost like an uncle or brother in helping my mother in getting great used car after my dad passed. one of her 1st vehicle she ever purchased without my dad being around ,thats being around 4years now.the vechile she purchased is still as beautiful ,and operates as good as when drove it off the lot. now , i have purchased 2 vehicles ,the 1st was chevy pickup ,2nd dodge avenger ,and now i proud owner of a chevy silveroda/ pickup truck. the truck is best looking ...

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DealerRater Sep 1, 2012
 

Matt was very helpful in finding the vehicle I wanted at a fair price. He did everything he could to expedite the sales process. I have used Tom Bannen as the service provider for my two "orphaned" Saturn vehicles and have been pleased with the work.

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DealerRater Sep 1, 2012
 

Mark is very professional. I(Jeff Davis) have run retail stores for years and it is hard to find GENUINE caring salespeople. My wife(Mary Davis) had been looking at cars at 5 dealerships over the past 2 months and due to his caring interaction we decided on leasing a car from him. Beau was very helpful as well.

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DealerRater Sep 1, 2012
 

My husband and I had the best experience with Robert! He was very professional and friendly. Robert had the car we were interested in ready for a test drive the minute we got there. We just got in the car and drove it around. When we decided this was the car for us he made the whole buying process very painless. We actually enjoyed this buying experience with Robert. Once all the papers were signed Robert took the time to introduce us to the various options on our car which he didn't have to do but we really appreciated ...

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DealerRater Sep 1, 2012
 

Mr. Robinson is a good down to earth guy with great customer service. He made the Sales Process easy and accommodative. I will certainly recommend him to anyone looking for a Chevy, Buick or GMC.

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DealerRater Aug 31, 2012
 

Usually car buying is a painful process. Joey Spears and the rest of the staff involved, made it a good experience and we were pleased overall with the offer for our trade as well as the final price on the new car.

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DealerRater Aug 30, 2012
 

We had a very good experience in buying our new car at Tom Bannen Chevrolet. Harvey Robinson was an excellent sales representative and Mike Cancel handled the financial transaction very efficiently! We would highly recommend Tom Bannen Chevrolet and the folks we worked with there!

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DealerRater Aug 29, 2012
 

very nice doing business with Mr. Paul Redmon and the dealership. we would buy from him again . very helpful and a pleasure to work with.

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DealerRater Aug 29, 2012
 

I rate this dealership as the best place to buy a vehicle. They are my kind of people, honesty is big with me and they are. The buying experience was actually fun and I feel as if they are now friends. I went there because of the voluminous inventory and I was greeted by Jason Hinkle and right off the bat he made me feel welcome and worked with me in heat and humidity and it was 107 degrees Fahrenheit, I couldn't make up my mind on which truck I wanted so he brought both of them from the back ...

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DealerRater Aug 29, 2012
 

Roger Ghrigsby was low key, professional, knew the products and did not pressure us. The 1st vehicle he put us in was exactly what we were looking for. He did show us some others so that we could compare and actually encouraged us to test drive more than one. We felt very comfortable with Roger. This is our third vehicle we have purchased from Tom Bannen and will probably buy another GM product at Tom Bannen in another 4 or 5 years.

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DealerRater Aug 29, 2012
 

Mark was very personable and knowledgeable about the various vehicles we looked at and was reasonable when it came time to negotiate a selling price. I would recommend Mark and Tom Bannen Chevy to a prospective customer.

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DealerRater Aug 29, 2012
 

Always great service. I can always expect Teresa Long to greet me when I am having service work done, and always talk to her after repairs. Charlene

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DealerRater Aug 29, 2012
 

GREAT SERVICE - TIMELY SERVICE - FRIENDLY SERVICE - QUALITY SERVICE - I WOULD REFER FRIENDS @ FAMILY TO THIS DEALERSHIP AND THIS DEALER ONLY! VERY PLEASED! TOM BANNAN CHEVY IS THE WAY TO GO!

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DealerRater Aug 29, 2012
 

Carl helped me with connecting my phone to blue tooth and then went above and beyond and helped me to order parts for her 2005 mailbu. Carl was so wonderful I will definitely work with Carl at Tom Bannen Chevrolet in the future.

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DealerRater Aug 29, 2012
 

Teresa has always helped me with my service issues. She is the best. She deserves a big fat raise. She is always follows up with a phone call.

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DealerRater Aug 29, 2012
 

My experiance at Tom Bannen Chevrolet was increcible. I was assisted by Chad Waggoner when I purchased my used 2011 Chevrolet Camaro. He was a tremedous help in picking the right car for me and my family. I highly recommend Tom Bannen and Chad Waggoner to assist anyone in their next car purchase.

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DealerRater Aug 28, 2012
 

Harvey Robinson is a great sales rep. He was caring & didnt come off as just wanting to close the deal no matter the terms. Harvey was excellent to work with & what we discussed before closing the deal is what was on my paperwork. Im happy I went to this dealership & purchased my CAMARO & I would definitely recommend Harvey Robinson to EASE you into your next vehicle puchase because he felt like family versus salesman.

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DealerRater Aug 28, 2012
 

Mark, was very helpful in finding a car for my 82 year old grandmother. She is very indecisive about making a deal. She could only narrow the field to know she wanted a 4 door sedan in the color red or black. However that narrowed the field a little. Mark was able to suggest a car in her budget and to her liking. He was very laid back about helping her. He made our experience a very pleasant experience.

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DealerRater Aug 28, 2012
 

When we first met Christopher Thomason he was so professional and yet we were soon calling him Chris because he 'felt' like family. Knowing we were upside down on our vehicle, we really didn't think we could get a new car loan. We were wrong. Chris explained that the dealership could work with us and soon we picked out a 2012 Impala in the back lot that was our first color choice. Chris took the car to get cleaned. We later found out that due to the hour, he ended up washing it himself! Did I mention that is was ...

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DealerRater Aug 28, 2012
 

Robert was amazing! He was friendly and very professional. We had been looking at SUVs and were pretty sure that we knew what we wanted. In total we went to about three dealerships before this one. As soon as we got there Robert was fast acting and knowledgeable. He knew exactly what we wanted and they had our SUV on the lot. Great variety there! We told him that we wanted t get in and out. He was able to streamline the process. We would recommend this dealership and Robert! It was a great process from start to finish.

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DealerRater Aug 28, 2012
 

My experience with Paul was excellent. He was able to make a trade for me to get my payments where I wanted them. He was very nice while we were there. He offered his car while they detailed the one I bought. And then made sure I had a full tank of gas. He was great with my kids while dealing with the whole process. Definitely a great experience. Thanks again Paul.

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DealerRater Aug 27, 2012
 

We were referred to Ken Hayes by a friend of ours who said Ken was professional,courteous and very friendly.When i meet Ken for the first time he was all that and more.This was probably one of my best truck buying experiences I have ever had.I will definetly recommend Tom Bannen Chevrolet to everyone I know.Not only was Ken professional and courteous I found that everyone We encountered was as well. Thank you very much!!!!!!! Robert (Bob) Farris

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DealerRater Aug 27, 2012
 

My family has purchased our cars from Tom Bannen for over 15 years. I am a second generation patron, and just purchased our second vehicle from them. I have many friends in the automotive sales business, but I always seem to find myself choosing my friends at Tom Bannen.

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DealerRater Aug 27, 2012
 

My experience at Tom Bannen was absolutely wonderful. Robert did a great job working with us to find the right cars to fit our budget! He was the nicest salesman I have ever worked with. He was patient and willing to do whatever it took to sell us two cars. I will definitely recommend him to anyone looking to buy a new/used car. We are forever grateful and I drove off with the biggest smile on my face!

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DealerRater Aug 27, 2012
 

I want to start this by saying that I am very cheap person and the thought of spending money causes me physical pain. Now with that said let me tell you about a company and it's people that make it the best experience it can be. I started buying bars from Tom Bannen back in 2004. Since then I personally have bought 3 cars from there. My sister has bought 2, my brother bought 1, and my Mother has purchased two more. I have sent three friends there who have bought cars and even my In-laws bought an Equinox. Now all these cars ...

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DealerRater Aug 27, 2012
 

Mark is great to work with. He is very patient and attentive. My 8 year was with me and he can be a handful at times, but Mark was great with him and made shopping for a new care easy and FUN! I would recommend Mark to anyone.

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DealerRater Aug 27, 2012
 

Mark is the Casanova of car sales. He knew exactly what my family needed and what would meet all our needs at a price we could afford. He was so helpful & friendly- had the patience of a saint & answered all our questions as many times as we needed to make us all feel comfortable with our purchase. My father was actually buying the car for me and he is deaf and reads lips. Mark took the extra time needed to speak slowly & clearly so he could understand and we all felt comfortable. Even when my toddler passed ...

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DealerRater Aug 27, 2012
 

Mark was very helpful during this car buying experience. He was very friendly and not overbearing at all. He made the experience comfortable and hassle free. It was a pleasure doing business with Mark.

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DealerRater Aug 27, 2012
 

First of all, I would like to say that this was the 1st vehicle that my wife and I have ever purchased, together. We had a 2004 Saturn Ion that needed replaced and we starting looking at vehicles. To our surprse we had the privilege and honor to be blessed with such a caring, compassionate, professionally assertive, and all-around great person, Melissa Bozeman. She kept in close contact from day 1 and would communicate on a routine basis with my wife. We had our decision narrowed down to 2 vehicles, which were neck and neck per Consumer Reports/KBB reviews and consumer ratings ...

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DealerRater Aug 25, 2012
 

Mark did an excellent job with making us feel comfortable in the car buying process. He did not put unnecessary pressure on us and found us a vehicle with all of the features we were desiring and more!! He was so friendly, I almost forgot he was selling us a product and felt as though I was just having casual conversation with an old acquaintance. He was extremely knowledgeable about all the features in the vehicles and even offered financial advice where appropriate. After we decided on a vehicle he remained persistent in his efforts to ensure we felt comfortable ...

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DealerRater Aug 24, 2012
 

Bought a new GMC Denali and love the experience we had! I have recommended them to family and friends already. I will be going back for all my new car needs!!!

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DealerRater Aug 23, 2012
 

It is employees like Chris Thomason that keep return customers. Chris was assisting another customer when I drove onto the Tom Bannen car lot. Knowing that I was rushed for time, Chris offered to get another salesperson to assist me. While waiting on financial approval, Chris stopped by to make sure that I was being helped by the other associate. He continued to answer my questions about the vehicle that I chose to purchase. It impressedme that Chris took the time to write the name/ph# of a reasonably priced window tint specialist and tow hitch installer when I mentioned ...

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DealerRater Aug 23, 2012
 

Mark did a great job showing us all the features and benefits of the car we thought we wanted even though he did not have the specific car on his lot. After test driving and showing us several vehicles that had all the features we wanted, Mark worked on finding the exact make, model, and color of vehicle. He found what we wanted and had it on his lot two days later.

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DealerRater Aug 23, 2012
 

My over all experiences at Tom Bannen was great from the beginning I made contact bye way of the internet because Shane Turner was recomended bye a co worker. I spoke with Shane and from that point he and the staff at Tom Bannen worked hard to get the perfect car and financing that I was looking for. I have and will recommend this dealer in the future and will return for my next car. Thanks.

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DealerRater Aug 23, 2012
 

My salesman Fred Payne is awesome! This is the second car I have bought from him and he has always went above and beyond to make sure I was satisfied! I don't live close but will always deal with Tom bannen Chevrolet as long as Fred is there!

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DealerRater Aug 23, 2012
 

Chad was extremely friendly and professional! He was extremely knowledgeable and informative. He treated us like family and I truly felt that he had our best interest at heart. My next purchase will definitely be at Tom Bannen and I will surely be utilizing Chad. Thanks for making our experience such a pleasurable one Chad! -Jessie

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DealerRater Aug 23, 2012
 

Anthony was so patient with me while I tested several different cars. He was also very understanding when it came to getting the cart for my Mom as she is elderly and has difficulty walking. My trade in was awesome and they gave me a great price on my Malibu. I've already recommended Anthony and the folks at Tom Bannen to my co-workers.

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DealerRater Aug 22, 2012
 

Jeff Boyd knows about the history of my car, if I have a problem he would get it fixed in a timely and professional manner . I don't worry that it won't be done right the first time. He has always been nice and pleasant to work with. I would highly recommend Jeff to anyone. You have a number one service dept. thanks .

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DealerRater Aug 22, 2012
 

This is my second purchase from Tom Bannen. Steve was very friendly and created a no pressure atmosphere from the very minute i first started looking at Tahoe's. Steve helped me out by calling whenever he received a SUV that i was looking for. Once I found the SUV I was looking for, Steve made the negotiating quick and simple and i walked out with the SUV i wanted. Very painless process. He even stayed three hours after he was suppose to get off work to finish the deal. Even then he stayed longer to go over all the ...

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DealerRater Aug 22, 2012
 

Chris was very knowledgable of the vehicle we were purchasing. He was friendly and courteous throughout the deal and made me and my family feel at home. I would recommend Tom Bannen to anyone wanting to purchase a new or use vehicle. We are so happy with our Equinox, I think it is the best car we have ever owned.

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DealerRater Aug 22, 2012
 

We had a great experience with our purchase from Tom Bannen! Steve McFarland was a pleasure to work with and went above and beyond to help us get the vehicle we were looking for.

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DealerRater Aug 21, 2012
 

Jeff Boyd is tops,he is courteous,helpful and eager to help. I would recommend this dealership and Jeff to anyone. The dealership is close to home and that is very helpful.

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DealerRater Aug 21, 2012
 

Melissa was great. She really worked hard to meet our needs. Everyone in the dealership we came across was very friendly. We will return to Tom Bannen as well as refer any family or friends in the market for a vehicle.

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