Newest update!At first I gave them a one start because of all the issues we had. But Barry Carver went out of his way and replaced the truck with an upgraded truck at that! Serra totally restored my confidence with them and we will be back again! Also our new salesman Steven Dolan was amazing as well as Kim Wells in service! :UPDATEAfter getting my truck back on Friday, from being painted and the suspension replaced on my 2019 Colorado with 985 miles on it. The truck was dirty as all get out, so I couldn’t inspect the paint. Went right home and washed it, and the paint looked worse than before it did when I gave it to them. NOW THE GOOD PART!!Sunday two days later while driving to work, my front wheel assembly just falls off my truck. LUCKILY I just got off the interstate. I have it towed back to Serra. I called he wouldn’t answer so we went in and the sales manger was to busy talking about heading south on his vacation. My salesman Jayson S. walks in sees me and walks out quickly. They tell me there is nothing they can do for me and they are sorry.. YOU ABOUT KILLED ME! You just fixed this suspension and it fell off! And I get a sorry?! Then tell me to go get a rental they will reimburse me! JOKE!!!Purchased two brand new vehicles, thought we had got a good deal! Original post:The next day after getting the truck home the tire had blown out. After taking it to the service department, the lady slams my truck into the service counter scratching my door. It is back in service once AGAIN for defaulted paint. The top cab and hood needs repainted due to peeling and “trash” in paint. The wiper fluid wasn’t working. Also the truck is off level and they had to order all new parts to level out the truck. It doesn’t even have 1000 miles on it! Emailed the owner operator, and no response. Talked to the sales manager and he said they would trade us out, but want $70 extra a month for the same exact truck “that they don’t even have”. You can’t tell me you can’t order the same exact truck. It’s being lazy on the sales managers part. Will never buy another vehicle from Serra.
Keith Gatewood was Fantastic!!
Thanks to Serra for a very quality experience. Chad or C.J. was very accommodating and did his very best to get us what we wanted in a timely manner. He was very friendly and met with me at the time we had talked about. He showed great patience and attentiveness even though they had a system failure with the computers while we were there. I could not say enough great things about my experience here. I am super excited about my 1st brand new vehicle (GMC Canyon), thanks C.J. and Serra.
Greg is great! For over 6 yrs I have always look to Greg for any service needs. He's personable, friendly, caring, and considerate and it always show in his actions.Thanks Greg!
The service dept got me in, provided a rental and got the repairs done the same day! My salesman, Mark Musgrove set it all up for me, he's great!
Salesman was Josh Volner and he did a great job getting me what I wanted. I don't like to spend much time at dealerships and I know what I want when I get there. I met Josh, went for a test drive and was financed, all within 1.5 hours. He is extremely knowledgeable, friendly and accommodating. I have already told a few people that are looking for a vehicle to stop by Serra and get Josh to handle their business. Great experience and will shop at Serra from now on. You're the man Josh!